Login Help

If you're a RightNow customer, then you've come to the right place! The RightNow Communities are exclusively for you and provide resources, including discussion forums, product tutorials, manuals, user groups, the Support knowledge base and more.

A valid login is required to access these resources. This page provides answers to the following questions:

• How do I get a login to access the RightNow Communities and Support?
• How do I log in?
• What if I can't remember my password?
• Can I change my User ID and password?

How do I get a login to access the RightNow Communities and Support?

To request a login, please ask the RightNow administrator within your organization. Your RightNow administrator can reference Answer 1560 for more information on managing RightNow contacts.

If you do not know who your RightNow administrator is, you may request your RightNow contact administrator's name.

Upon submission of the request form, the name of a RightNow contact administrator will be sent to your specified email address. Then you can contact this individual directly and request a RightNow Community login.

Please note: RightNow Technical Support does not manage the creation of Community logins.

How do I log in?

The RightNow Communities uses the same login as the Support knowledgebase. Therefore, if you can access the Support knowledgebase, you already have access to the RightNow Communities.

From the Customer or Developer Community home page, select the 'Login' button. You will be re-directed to the login page. Enter your email address and password; select 'Login.'

What if I can't remember my password?

You can reset your password via the Login page by typing your email address and selecting Reset My Password." You'll receive an email with a link to a page where you can easily create a new password.

Can I change my User ID and password?

Once you have logged into the RightNow Communities, you can change your User ID and password within the My Stuff - Account Profile area.