RightNow Service Administrator Tutorials
For RightNow Service administrators, the following tutorials provide practical knowledge for customizing your customer service and support solution to deliver high-value, consistent customer experiences across multiple customer service channels.
Take these tutorials in sequence by clicking the link at the end of each tutorial, or click any of the links on this page to take a specific tutorial.
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Tutorials
RightNow Service administrator tutorials are available for the following areas of RightNow Service:
- Introduction to the RightNow Customer Portal - Shows you the RightNow Customer Portal, including how easy it is to customize it for your business needs.
- Configuring the Knowledge Base - Shows you how to add topic words and classify your answers in RightNow Service.
- Configuring RightNow Chat - Shows you how to configure profile permissions for supervisors and agents. Interactive!
- Creating Standard Text - Shows you how to create standard text for an incident response.
- Setting Up Products, Categories, and Incident Dispositions - Shows you how to add products, categories, and incident dispostions to your RightNow Service application.
- Configuring Service Level Agreements - Shows you how to configure your SLAs in RightNow Service.
- Using Guided Assistance - Shows you around the Guided Assistance explorer and how to create a guide.
