RightNow Service User Movie Tutorials

For RightNow Service users, the following tutorials provide practical knowledge for working on incidents to answer customer questions, chat with customers using RightNow Chat, and work with answers in the knowledge base. Take these tutorials in sequence by clicking the link at the end of each tutorial, or click any of the links on this page to take a specific tutorial.

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Tutorials

RightNow Service user tutorials are available for the following areas of RightNow Service:

• Adding an Incident - Shows you how to add incidents to track support issues.
• Managing Incidents - Shows you advanced options to edit and manage incidents.
• Creating an Answer - Shows you how to create and publish an answer.
• Managing Answers - Shows you advanced options to edit and manage answers.
• Using RightNow Chat-Part 1 - Provides you with an overview of the features in RightNow Chat.
• Using RightNow Chat-Part 2 - Shows you how to chat with a customer through RightNow Chat, and create an incident from a chat.