Upgrade Services
RightNow Technologies understands that keeping your RightNow application current can be challenging when you have limited resources or limited time. Our experts can help you streamline the upgrade process with training and consultation.
Consulting Services
RightNow Version 8 Upgrade Services (for both the Hosted and On-Premise Customer): This services will enable you to leverage RightNow expertise to ensure a successful transition to RightNow Version 8. This service provides the customer with onsite consulting and project management resources to build an upgrade plan as well as consult on new features and functionality. The project includes pre and post upgrade assessments, and supporting deliverables to ensure a successful deployment.
Elements Include:
- Pre-Upgrade Assessment
- HMS Process and Checklist Review (Hosted Customer)
- System Specifications Review and Checklist Review (On-Premise Customer)
- Project Charter and Plan
- New Version Consulting
- Complete Site Specific Testing
- Cutover consulting
- Post-upgrade assessment
- Education Services - Smart Conversion Workshop
Fast-Track Upgrade Services enable you to outsource the scheduling, planning, configuration, and execution of your upgrade to RightNow Professional Services. Packages are available for customers looking to upgrade from version 6.x or older or from 7.x and newer to the most current version of RightNow CRM. A Consultant will assess the current feature usage, business processes, and migration efforts and develop an upgrade plan which includes key deliverables, required tasks, timelines, and resource requirements. He/she will then transfer your current configuration to the upgrade version, while coaching you and your team on how to use the newer version of the application. More information on Fast-Track Upgrade Services.
Elements Include:
- Upgrade Test Site and Test Scripts
- Project Management and Consulting Services (provided remotely)
- A review of site complexity
- A mutually agreed upon Upgrade Project Plan
- Upgrade Worksheets
- Version documentation, online tutorials, agent training manuals
- Scheduling and execution of a hosted site upgrade
- Remote Administrator and Agent training on the new version
- Email reminders regarding upgrade milestones
Training Services:
Custom Onsite Trainingis available for clients that would like their staff to have training in their own facilities. A custom onsite training may include a review RightNow's upgrade best practices, an introduction to new features and functionality, and educate staff how to leverage the latest version of RightNow Service effectively. Request your custom onsite training.
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