Tune-Up
A phone-based Tune-Up for RightNow Service or Marketing helps you identify best practices for, streamline your configuration, identify training to help further optimize your use of the RightNow solution, and ultimately, realize better ROI.
Once you have a confirmed date and time for your Tune-up, a consultant will spend an hour examining your RightNow deployment. Then the consultant will call you at the confirmed time to review their findings and make suggestions for optimizing your solution to more effectively meet your organization’s goals and needs.
RightNow Service Tune-up topics:
- How you use key RightNow Service features (e.g. Answer management, knowledge base search, SmartAssistant, configuration settings, workflow)
- Implementing best practices for the RightNow Service end-user pages
- Interpreting reporting results
RightNow Marketing Tune-up topics:
- How you use key RightNow Marketing features (e.g. segments, lists, custom fields, opt-in and opt-out features, proof lists, campaigns, configuration settings)
- Ensure compliance with CAN–SPAM
- Review document creation and recommend best practices
- Discuss the use of proof lists and campaigns
In addition, our consultant will address your specific items of interest. If the review goes quickly, the consultant will have time to teach you how to reconfigure items you choose to adopt.
Request a phone-based Tune-Up today!
Schedule Your Tune-Up!
To schedule a tune-up for your site, use our Tune Up Request Form.
Recommended times for a Tune-Up are:
- US customers: 9:00 a.m., 11:00 a.m., or 1:00 p.m. MST
- Australia customers: 9:00 a.m. AEST
- European customers: 3:00 p.m. GMT
