Data Services
RightNow offers a full range of Data Import and Data Export Services to simplify the transfer of existing data to or from your RightNow solution. Data Services saves you time while assuring full utilization of your valuable data.
Offerings
Data Import Services
RightNow will work with you to mutually agree upon the data import's data mapping. RightNow will assist with data mapping activities, will write import scripts, run test scripts, and import customer data into the RightNow production database. The customer will provide a CSV (comma-separated value) file to ensure data is imported to correct columns and tables.
Elements include:
- Data related services for importing data elements including Contacts, Organizations, Opportunities, Products Catalog, or Tasks
- A mutually agreed to import scope of work including business goals, reasonable timelines, acceptance testing criteria, and system cutover plan
- A data-mapping document outlining Customer database fields mapped to RightNow database fields
- Script to manipulate the data to compile it in the proper format for import into the RightNow Application
Data Export Services (for Hosted Customers)
RightNow will configure access and create a script to export data and transfer that data to a specified customer location. The export will contain a separate CSV (comma-separated value) file for each table in the RightNow database. Files are sent to a location specified by the customer from the RightNow hosting environment one-time, weekly, monthly, or quarterly depending on the agreement.
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