Archived Releases

Product version information will be archived as new product versions are released. Once a product version is no longer supported, this release information will be retired from these archives. Review our release and support policies for more information on supported releases.

RightNow August ’09

• RightNow Aug ’09 Capabilities and Benefits - Details the RightNow August ’09 features and functionality including desktop workflow!
• RightNow August ’09 Product Release Webcast – Join us for a first-hand look at these exciting new features.
• Release Product Tutorials Access online movie tutorials, including an overview of What’s New in RightNow August ’09
• Manuals & Documentation Take a deeper look at the release, including the SmartConversion and HMS Guide, detailed release notes, standard reports, and more.

RightNow May ’09

• RightNow May ’09 Capabilities and Benefits - Details the RightNow May ’09 features and functionality including enterprise analytics and cloud monitoring!
• RightNow May ’09 On Demand Webcast – Take a closer look at the exciting new features & functionality available in this release.
• Release Product Tutorials Access online movie tutorials, including an overview of What's New in RightNow May ’09
• Manuals & Documentation Take a deeper look at the release, including the SmartConversion and HMS Guide, detailed release notes, standard reports, and more.

RightNow February ’09

• RightNow February ’09 Capabilities and Benefits - Details the RightNow February ’09 features and functionality including product registration, matrix questions, knowledge base link validation, and more.
• On-demand Webcast of RightNow February ’09
• Release Product Tutorials Access online movie tutorials for RightNow February ’09, including a tutorial highlighting What’s New in RightNow February ’09
• Manuals & Documentation Take a deeper look at the release, including the SmartConversion and HMS Guide, detailed release notes, standard reports, and more.

RightNow November ’08

• RightNow November ’08 Capabilities and Benefits - Details the RightNow November ’08 features and functionality including agent scripting, desktop add-in framework, and more that make relevant and contextual information available to your agents and customers
• RightNow November ’08 On Demand Webcast - Enjoy a first-hand overview of RightNow November ’09
• Overview of What's New in RightNow November ’08 - Access online movie tutorials highlighting new features and functionality in this release.

RightNow August ’08

• RightNow August '08 Capabilities and Benefits - Details the new, ground-breaking features and functionality in the RightNow August '08 release, including the GA of Customer Portal, co-browse, proactive chat, and more.


• RightNow Roadmap Roadshow Webcast - Listen to this on demand webcast and enjoy a first-hand look at the RightNow August '08 release and an overview of the RightNow product roadmap.

RightNow May '08

• RightNow May '08 Capabilities and Benefits - Details exciting new features and functionalities in the RightNow May '08 release, including contextual workspaces, chat customer wait time, the ability to migrate workspaces and reports from test sites to production, and more.

RightNow February '08

• RightNow February '08 Capabilities and Benefits- Details features and functionalities in the RightNow February '08 release, including contextual workspaces, chat customer wait time, the ability to migrate workspaces and reports from test sites to production, and more.
• RightNow February '08 Webcast - View this on demand webcast for a first hand look at contextual workspaces, topic monitoring, the ability to import and export reports and workspaces, and more!

RightNow November '07

• RightNow November '07 Capabilities and Benefits - Read about the features and functionalities in the RightNow November '07 release, including knowledge syndication widgets, the end user page redesign, additional languages, Vista support, and more.
• RightNow November '07 marks the first time that the RightNow solution, built on the RightNow 8 platform, is available for on-premise customers. To ensure a successful upgrade to RightNow November '07, review the SmartConversion Guide and take special note to details for on-premise deployments.