Quarterly Release Resources

Learn about recent releases of the RightNow solution and consider how your organization could utilize these new features and functionality to improve your customer experience. Review our recent announcements and policies around releases and product feature support. Also, find information about resources that are available to assist you through the upgrade process.

RightNow CX November 09 is available!

• RightNow CX November 09 Capabilities and Benefits - Details the RightNow November ’09 features and functionality including enterprise analytics and cloud monitoringRightNow CX and expanded RightNow Social Experience capabilities!
• RightNow CX November 09 Product Release Webcast
• Release Product Tutorials. Access online movie tutorials, including an overview of What’s New in RightNow CX November 09
• Manuals & Documentation. Take a deeper look at the release, including the SmartConversion and HMS Guide, detailed release notes, standard reports, and more.

Archived Releases

Product version information will be archived as new product versions are released. Once a product version is no longer supported, this release information will be retired from these archives. Review our release and support policies for more information on supported releases.

Release Policies

Review our current hosting and support lifecycle policy

Material changes made in April 2009

• Added "Japan Release Hosting and Support Lifecycle Policy" under "I. Software Release Hosting and Support Lifecycle Policy"
• Added RightNow's commitment to inform customers of any deprecation a quarter in advance of each release under "II. Information about Continued Support for Older Product Capabilities"
• Added "F. Classic and November '07 Web Self-Service Page Sets" under "II. Information about Continued Support for Older Product Capabilities".
• Added "III. Communications on Future Support Lifecycle Policy Updates".

Upgrade Resources

• RightNow 8 and Beyond: Upgrading Made Easy - View an informative webcast on upgrading your RightNow solutions, with special emphasis on how you can prepare for the transition to RightNow 8.
• Start Your Upgrade Today - Sign up to start your upgrade to the latest RightNow releases.
  • Upgrade RightNow - If you do not wish to outsource your upgrade, RightNow has developed the Hosting Management System (HMS) to allow you to manage your upgrade internally. Log onto HMS today to create your upgrade test site and begin the process of initiating your Version 8 upgrade.
  • Upgrade Services - Streamline your upgrade to RightNow 8 with training, consultation, or outsourcing services.