2004 Insider Newsletter Archive

December 16, 2004

Letter from Greg Gianforte, Founder and CEO

November 4, 2004

Participate in Aberdeen's Proactive Customer Service Survey
Customer-Centric CRM Webcast with Sheryl Kingstone, The Yankee Group
Live Webcast! Upgrading to RightNow CRM 7.0 - November 18, 2004
Customer Showcase: Continental Tire Gains 484 Percent Annual ROI and Improved Customer Relationships
Training Feature - Join RightNow in New York

October 14, 2004

Letter from Greg Gianforte, Founder and CEO

September 15, 2004

Nucleus Research Report – RightNow Delivers Highest ROI in Hosted CRM Market
RightNow 2004 User Conference – October 3-6
User Conference Training Specials
Cast Your Vote – Become a Judge in the Users Choice Awards

August 17, 2004

Showcase Customer - Kensington Technology Group - RightNow Integration in Action
New Offerings - Professional Services - Getting More Out of Your Investment
RightNow 2004 User Conference - October 3-6
Training Feature - User Conference Specials
Cast Your Vote - Become a Judge in the Users Choice Awards

Showcase Customer - Velosel Goes Beyond Service
Special Report - Remington Arms Wins 2004 Technology ROI Award
Dallas, TX Executive Roundtable - August 12, 2004
Training Feature - Join RightNow in Dallas
Live Webcast - Sneak Preview on RightNow's Future Direction

Showcase Customer - Expanding Service at MarketTools
Special Report - Why Customers are Still Angry
Dallas, TX Executive Roundtable - August 12, 2004
Training Feature - Join RightNow in Chicago
Live Webcast - Ten Secrets for Successful Customer Service

Showcase Customer - RightNow Helps New York MTA Deliver Answers to Millions
Introducing the RightNow Customer Success Index - CSI
Review - 10 Steps to Web Site Accessibility
Washington D.C. Executive Roundtable - May 20, 2004
Feature Training Course - RightNow 6.0 SmartConversion Workshop
Live Webcast - The Future of Customer Service

Showcase Customers - ROI Results with Vindigo and American TransAir
Review - Why Online Customer Respect Pays
Washington D.C. Executive Roundtable - May 20, 2004
Feature Training Course - RightNow 6.0 SmartConversion Workshop
Live Webcast - From Call Center to Contact Center: Multi-Channel Customer Service

Showcase Customer — Thule Drives Results with a RightNow Tune-Up
New Gartner Report — RightNow Leads eService
Washington D.C. Executive Roundtable — May 20, 2004
New RightNow Training Course — Improving Your Customers' Online Experience
Online Privacy — Best Practice Pays
Feature Webcast — Proactive Customer Service

February 18, 2004

Showcase Customer: Southern LINC uses RightNow to Process Faxes from the Field
San Francisco Executive Roundtable: March 4th, 2004
RightNow 6.0 Training: Regional RightNow 6.0 Workshops
Feature Article: CRM 2004 - The Call Center
Listen to Greg Gianforte on CRMTalkRadio.com
Insider Survey: Answer Questions to Receive a $5 Starbucks Coffee Card

January 22, 2004

Showcase Customer: See how Blue Cross Blue Shield of Montana Overcomes Security Obstacles with RightNow Service^TM
RightNow Outbound^TM Wins 2003 Product of the Year Award
Executive Roundtables: New York and San Francisco
RightNow Service 6.0 and RightNow Outbound Training in Bozeman, Chicago, New York, Dallas and San Francisco
Upcoming Webcasts
Customer Respect Online Review: Learn to Improve Your Customers' Online Experiences
Survey: Answer Questions to Receive a $5 Movie Cash Certificate

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2006 Insider Newsletter Archive
2005 Insider Newsletter Archive
2003 Insider Newsletter Archive