2004 Insiders

December 16, 2004

• Letter from Greg Gianforte, Founder and CEO

November 4, 2004

• Participate in Aberdeen's Proactive Customer Service Survey
• Customer-Centric CRM Webcast with Sheryl Kingstone, The Yankee Group
• Live Webcast! Upgrading to RightNow CRM 7.0 - November 18, 2004
• Customer Showcase: Continental Tire Gains 484 Percent Annual ROI and Improved Customer Relationships
• Training Feature - Join RightNow in New York

October 14, 2004

• Letter from Greg Gianforte, Founder and CEO

September 15, 2004

• Nucleus Research Report – RightNow Delivers Highest ROI in Hosted CRM Market
• RightNow 2004 User Conference – October 3-6
• User Conference Training Specials
• Cast Your Vote – Become a Judge in the Users Choice Awards

August 17, 2004

• Showcase Customer - Kensington Technology Group - RightNow Integration in Action
• New Offerings - Professional Services - Getting More Out of Your Investment
• RightNow 2004 User Conference - October 3-6
• Training Feature - User Conference Specials
• Cast Your Vote - Become a Judge in the Users Choice Awards

July 8, 2004

• Showcase Customer - Velosel Goes Beyond Service
• Special Report - Remington Arms Wins 2004 Technology ROI Award
• Dallas, TX Executive Roundtable - August 12, 2004
• Training Feature - Join RightNow in Dallas
• Live Webcast - Sneak Preview on RightNow's Future Direction

June 10, 2004

• Showcase Customer - Expanding Service at MarketTools
• Special Report - Why Customers are Still Angry
• Dallas, TX Executive Roundtable - August 12, 2004
• Training Feature - Join RightNow in Chicago
• Live Webcast - Ten Secrets for Successful Customer Service

May 11, 2004

• Showcase Customer - RightNow Helps New York MTA Deliver Answers to Millions
• Introducing the RightNow Customer Success Index - CSI
• Review - 10 Steps to Web Site Accessibility
• Washington D.C. Executive Roundtable - May 20, 2004
• Feature Training Course - RightNow 6.0 SmartConversion Workshop
• Live Webcast - The Future of Customer Service

April 14, 2004

• Showcase Customers - ROI Results with Vindigo and American TransAir
• Review - Why Online Customer Respect Pays
• Washington D.C. Executive Roundtable - May 20, 2004
• Feature Training Course - RightNow 6.0 SmartConversion Workshop
• Live Webcast - From Call Center to Contact Center: Multi-Channel Customer Service

March 17, 2004

• Showcase Customer — Thule Drives Results with a RightNow Tune-Up
• New Gartner Report — RightNow Leads eService
• Washington D.C. Executive Roundtable — May 20, 2004
• New RightNow Training Course — Improving Your Customers' Online Experience
• Online Privacy — Best Practice Pays
• Feature Webcast — Proactive Customer Service

February 18, 2004

• Showcase Customer: Southern LINC uses RightNow to Process Faxes from the Field
• San Francisco Executive Roundtable: March 4th, 2004
• RightNow 6.0 Training: Regional RightNow 6.0 Workshops
• Feature Article: CRM 2004 - The Call Center
• Listen to Greg Gianforte on CRMTalkRadio.com
• Insider Survey: Answer Questions to Receive a $5 Starbucks Coffee Card

January 22, 2004

• Showcase Customer: See how Blue Cross Blue Shield of Montana Overcomes Security Obstacles with RightNow Service^TM
• RightNow Outbound^TM Wins 2003 Product of the Year Award
• Executive Roundtables: New York and San Francisco
• RightNow Service 6.0 and RightNow Outbound Training in Bozeman, Chicago, New York, Dallas and San Francisco
• Upcoming Webcasts
• Customer Respect Online Review: Learn to Improve Your Customers' Online Experiences
• Survey: Answer Questions to Receive a $5 Movie Cash Certificate

Archive

2008 Insiders
2007 Insiders
2006 Insiders
2005 Insiders
2003 Insiders