Library
Welcome to the RightNow Library. This area contains useful research and information that helps you, our customers, get the most from your RightNow investment and aids in the success of your customer experience initiatives.
Manuals and Documentation
User manuals, SmartConversion documents, how-to guides and support and release documentation are available online to ensure you have access to the information you need.
Release Resources
Learn about the recent releases of the RightNow solution and consider how your organization could utilize new features and functionality to improve your customer experience. Find information about the upgrade path and upgrade service packages here.
Presentations
Access copies of presentations from major RightNow events, including our annual User Conference presentations
Technical White Papers
Take a deeper look at how you can leverage the technical architecture of the RightNow solution to solve your business problems. These papers are written in plain language and require only minimal familiarity with each topic.
