Empowering Your Frontline Employees: Agent Desktop Configuration

RightNow Technologies is pleased to offer a recording of the "Empowering Your Frontline Employees: Agent Desktop Configuration" (37 minutes) by Ben Werner and Corey Fleming.

A unified agent desktop brings all of the right information—for and about each customer—directly to the agent’s desktop, allowing them to provide a better experience to customers. Agent desktop configuration will cover methods for creating effective agent user-interfaces, along with recent functionality improvements that can improve your agents’ efficiency. Key topics covered include: interface design and usability, contextual workspaces, guided assistance, and agent scripting.

View the recording of the Empowering Your Frontline Employees: Agent Desktop Configuration. No recording key is necessary; simply enter your name and email address when prompted.

Please visit the RightNow Customer Community Forum and/or RightNow Developer Community Forum to share your thoughts and engage in conversations with other customers.

If you have questions or comments, please contact Erica Leep at 1-406-522-4249 or email: eleep@rightnow.com. See you there!